Refund policy
Returns & Exchanges Policy — VEXEN
Last Updated: May 2026
At VEXEN, we are committed to delivering premium-quality products and a seamless shopping experience. Please review our policy carefully before placing your order.
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Exchanges
We accept exchanges within 10 days of receiving your order.
To be eligible for an exchange, items must:
Be unworn, unused, and unwashed.
Be returned in their original condition and packaging.
Include all original tags and accessories.
Exchanges are accepted for:
Incorrect sizing.
Receiving the wrong item.
Manufacturing defects.
Product replacement requests (subject to availability).
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Returns
Due to the limited nature of our collections and hygiene standards, returns are only accepted in the following cases:
Defective items.
Incorrect items received.
Damaged products upon delivery.
All return requests are subject to inspection and approval by VEXEN.
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Non-Returnable Items
The following items cannot be returned or exchanged:
Worn or washed items.
Products without original tags or packaging.
Sale or discounted items.
Limited edition or custom-made pieces.
Orders reported after the allowed return/exchange period.
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Refund Process
Once your return request is approved and inspected:
Refunds are processed within 5–10 business days.
Processing time may vary depending on your payment provider.
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Important Notes
Minor color variations caused by lighting or screen settings are not considered defects.
Some collections are released in limited quantities and may not be restocked.
By placing an order with VEXEN, you agree to all terms listed in this policy.
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Contact Us
For exchange or return requests, please contact us through our official channels:
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